Robotic Integration for Lasting Adoption Success

Effective robotics adoption is the key driver of sustainable automation programs. Our specialists are here from day one and throughout the program, helping you to develop a strong foundation for ongoing automation initiatives and process improvements. 

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"From day one, the SoftBank Robotics team has never left us – they are a true partner, and their services are what have made our program a success. There are a lot of robots out there, but we hadn’t been successful in adopting autonomous solutions until this program."
— Steve Dybowski, SVP, National Facilities, Equity Residential

The Secret to Success with Service Robotics


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Our Program Value Success Stories


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Successful robotics integration programs go beyond deploying technology. We integrate people and tech through change management, transparency of performance data, analytics, KPI benchmarks, ops reviews, and health checks that enable adoption and drive continuous improvement and productivity. This all results in long-term success of program value to sustain better-run operations.
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Deployment Services and Onsite Training
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Adoption Program Success
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Technical Support and Always-On Resources
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Industry-Leading Robotic Swap Program and Repair

Deployment Services and On-site Training

We begin the upfront work before your first day so you can achieve faster time-to-value.

Our teams assess and solution your environment, provide on-site training for your staff and deliver a turnkey solution that allows you to get started immediately. Our program includes:

  • Onboarding to kick off the program, set expectations, and define program success metrics
  • Complete on-site deployment mapping services
  • On-site training with non-English support available
  • Documentation on deployment services provided for continuous improvement
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As part of our customer success program, we have timeline-based best practice benchmarking to help you assess your progress from the Adoption Phase (initial weeks) through the Productivity Phase (which is optimized on an ongoing basis) to the Risk Phase (so that you can operate to plan).

Use Proven Success Metrics

We have a POV on best-in-class automation productivity metrics for your environment.

Enhance Productivity

Many of our customers are able to utilize the effectiveness of our program to enhance productivity in their overall service operations.

Drive Faster Adoption with Gamification

We utilize approaches like gamification to drive faster adoption in large portfolio enterprise clients

Adoption Program Success

Our Customer Success Managers specialize in change management and integrating robotics into your operations. They are here to work hand-in-hand alongside your team(s).

1. Onboarding and Expectation Alignment:

Before deploying, our team sits down with you to identify risk factors and establish KPIs based on best practice benchmarks to measure adoption outcomes and success.

  • For example, if your environment has potential obstacles, our team will provide consultation on how to make adjustments before launch.

  • We’ve learned that preventative maintenance practices are crucial to achieving your performance targets. We provide the guidance and necessary training to help your teams keep your robots in top shape.
2. Program Launch and Execution Support

Rolling out an autonomous robotics program requires thoughtful internal and external communications to create awareness, generate excitement, and drive success.

  • Our teams are armed with email templates, executive talking points, and external comms examples to ensure the launch facilitates successful program adoption.
3. Performance Dashboard and Automated Reporting:

Track the operational performance of your robots to validate SOP achievement. Pair actionable insight with continuous expert guidance to drive targeted improvements in productivity and sustainable growth.

  • Our Customer Success specialists can also partner on custom analytics solutions to support the achievement of previously agreed-to KPIs.
4. Ongoing Strategic Guidance:

Regular partnership touchpoints like Operational Reviews help you establish and achieve higher levels of operational productivity.

  • Our teams are engaged to drive robotic adoption with you.

  • We have developed industry-leading resources based on years of experience to support your adoption journey: robot scheduling templates, manager playbooks, program scorecards, and much more.
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Technical Support and Always-On Resources

  • Always-On Resources: Our help center includes short how-to videos, FAQs, best practices, and more, giving you help and training 24/7.
  • Online Store: Consumables and robot accessories are always available for purchase in our online store. You can buy anything from a maintenance chart to an extra vacuum brush to even a nametag for the latest member of your team!
  • Customer Care: Have a question? Connect with a technical expert for live troubleshooting support during our business hours from 9 am to 7 pm EST. Emergency support is available 24/7.
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Industry-Leading Swap Program and Repairs

Swap Program: Our zero-added cost swap program focuses on maximizing robotic operations uptime with no budget surprises.
  • If your robot needs repair or is inoperable, our customer care team will ship you a replacement unit while we arrange for the pick-up of your old unit as covered by Terms and Conditions.
  • All previously created maps can be transferred to your new unit. No remapping is required.

Repair Kits: If, for whatever reason, a hardware component fails, we can overnight a repair kit with replacement parts and tools to resolve the issue in as little as 5 minutes.

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Why Should You Choose SoftBank Robotics as Your Autonomous Robotics Integration Partner?


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