Customer Success
Leading with Innovation to Drive Best Run Operations.
Following the COVID-19 pandemic, University of Delaware faced staffing challenges. With individuals having work from home and alternative opportunities, University of Delaware saw a decline in the number of applicants for each job and quickly realized it needed to change its approach to operations.
The University’s proposal was to deliver best run operations by 1) off-setting the lack of candidates with autonomous robots, 2) re-evaluating processes including where and how it deployed staff, and 3) providing an upskilling, talent-building program that would retain and attract staff.
Since deploying SBRA solutions, University of Delaware has derived value:
- Breakeven return on investment in under 9 months
- Service team maximizes daily robot runtime, achieving ~50 hours per week
- Free up time for janitorial staff to perform higher value tasks such as disinfecting
- Reduction in the amount of dust and allergens dispelled into the air (vs. manual vacuuming)
SoftBank Leads the Way in Autonomous Robotics
