Trusted, Integrated Robotic Solutions for the Hospitality Industry

Enhance guest experiences and satisfaction, and have more time to turn rooms earlier and attend to specific guest requests.

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Clean Room Whiz

Meet stringent cleaning standards and create a lasting impression with guests and housekeeping staff.  

To keep pace with competitors and rising customer expectations, optimizing the guest experience is key, and providing a consistent, high-quality level of cleanliness needs to be a core piece of your guest experience strategy. However, today’s hospitality leaders face several operational hurdles that put Standard Operating Procedures (SOPs) at risk, such as staffing challenges and inconsistent or poor service quality. Plus, the repetitive and dull tasks that housekeeping teams often perform directly impact on-the-job injuries, employee engagement, and operations productivity at large. 

Amidst ever-increasing operational expenses, responding to labor challenges with a solution that optimizes your resources, engages your workforce, and stays within budget is vital. 

From vacuuming hallways and cleaning hard floors to scrubbing common areas, hotel-cleaning robots such as Whiz and Scrubber 50 Pro empower housekeeping staff to deliver a higher quality and more consistent cleaning service. By offloading these repetitive tasks, your staff can more effectively spend their time on higher value-based services, such as turning rooms earlier or fulfilling specific guest requests, which ultimately enhances guest experiences and improves staff engagement. Guests love seeing the robots at work, too!

Hotels and other hospitality facilities benefit from optimized operations as a result of SoftBank Robotics' solutions:

Up to 50%

cleaner floors compared to manual vacuuming

Up to 25%

more team efficiency through automation of repetitive tasks

Up to 8X

less airborne dust and allergens compared to manual vacuuming
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An increase in guest survey cleanliness scores which can lead to improved revenue per available room

Video: Watch Whiz Work at the Denver Tech Center

The Marriott Denver Tech Center adopted Whiz to emphasize its technology focus but soon appreciated the solution’s ability to help them optimize their operations.

“The Whiz robots have really helped optimize the workforce,” says Jeff Bolton, Director of Operations, Marriott Denver Tech Center. “It has helped the staff step away from doing those tasks … They can be setting up banquet rooms, pulling linens out of guest rooms, and so on, and not have to worry about vacuuming.”

With its efficiency and ease of operation, the Marriott Denver Tech Center has welcomed Whiz as a valued team member. Watch the full video to learn how our deployment approach set this hotel operations team up for automation success.

Video: The Garden City Hotel Testimonial

With nearly 150 years of business, the Garden City Hotel brings a luxurious, premier experience to its guests and the greater Long Island community. Keeping facilities and common areas spotless is vital to upholding their reputation and excellent guest experience — a task operations management has found even more challenging with limited staff.

The Garden City team turned to Whiz to keep hallways, banquet halls, and other high-traffic spaces clean and free up their existing staff to focus on other cleaning details.

Thanks to its intuitive programming and design, Whiz vacuumed nearly 400,000 square feet in the first two months of use, increased the hotel’s banquet and housekeeping departments' productivity, and captured ROI.

See the results for yourself.

Achieve SOPs and elevate the guest experience.

1. Superior quality and “always up to date”

Hotels and other hospitality facilities require superior quality and consistency of service to leave a lasting impression on their guests and staff. Staying ahead of these high cleaning standards is easier with support from a commercial-grade solution that is always “up to date.” Powered by cutting-edge AI capabilities, our service robots adapt quickly with their responsive navigation. Updates to the operating system work won’t interrupt service either, resulting in a continuous improvement in performance over time.

Our robotic solutions are designed to work seamlessly alongside your existing housekeeping staff with little to no human oversight, allowing you to fully complete cleaning tasks at a level of quality that satisfies SOPs. Let the robotic solution cover the dull, repetitive work — such as mopping lobbies or vacuuming conference rooms — while your housekeeping staff focus on higher value activities — such as turning rooms earlier or fulfilling specific guest requests.    

2. Visible and documented proof of service

Near real-time data reporting gives operations and management leaders the documentation they need to capture proof of service and complete SOPs consistently. Additionally, as the service robots complete their routes, they serve as highly visible reminders to guests and staff of your organization’s commitment to creating clean and healthy environments. Hospitality leaders who realize productivity gains from working with a single robot can further scale their efficiency by upgrading to a fleet of robots, which are fully integrated and managed through SoftBank Robotics Connect.

3. Certainty from guaranteed fixed costs

In the midst of increasingly variable hospitality maintenance and operational expenses, our fixed-cost solutions help you forecast for the future and stay within your current budget. Enjoy guaranteed fixed costs for our solutions for a certain period of time, including repairs at no additional cost to you. Manage the rising costs of operations, improve revenue per available room, and increase your confidence in the cleaning services you deploy with help from fixed-cost solutions, such as our portfolio of service robots.

4. Higher-value activity focus

Activities like vacuuming, sweeping, and mopping are a constant part of your housekeeping staff’s responsibilities, yet these tasks are as time-consuming and repetitive as they are essential. Our solutions are designed to optimize your available resources, productivity, and employee satisfaction without straining the budget.

Our service robots accomplish monotonous, dull tasks at a consistent, high-quality performance — removing up to 99.9% of germs. Meanwhile, your staff can focus on complementary, high-touch, value-based services that are proven to enhance guest experiences, such as turning rooms earlier or fulfilling specific guest requests for new linens.

5. Return on guest experience

Guests and housekeeping staff enjoy seeing the robotic solutions. It differentiates your hotel. You are able to balance the most appropriate use of technology with the best way to engage and retain people.

With visible proof that your guests are in a clean, and healthy environment, guests benefit from an enhanced experience, which leads to improved reputation, increased revenue per available room, and ultimately delivers greater profitability.

Room Service

Why SoftBank Robotics?

Your success is our success!
Leading hotel facilities trust our integrated, robotic solutions.


Market Leader

As part of the largest technology fund in the world, our depth of robotic experience, research, and knowledge leads the market with over 35,000 robotic solutions successfully deployed in service industries globally.


Focus on Service Up-Time

With white glove services, including onboarding, deployment, operations reviews, and a world-class on-call technical support structure, our market-leading integrated, robotic solutions can be adopted quickly and successfully in virtually any facility.

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Proven Business Value with Risk Mitigation

Industry standard-setting methodologies drive the adoption of collaborative robots and deliver proven business value, guaranteed (subject to requirements).

Improve operational efficiency with data-driven solutions.

SBR Connect, our proprietary data and reporting platform, constantly gathers data from its integrated robots as they clean. It stores information about routes followed, assists needed, runtime, and other insights in the cloud. Access data in near real-time to guide reporting and optimization opportunities.

The SBR Connect dashboard is also your entry point to managing a broader robotics ecosystem. Housekeeping teams can operate a fleet of robots across multiple locations through a single cloud-based interface. From the SBR Connect dashboard, users can effectively manage their fleets and continually improve cleaning quality, while hotel operations managers can measurably track ROI.

Health Industry Data

Case Study: Guest Cleanliness Scores Climb 90% With Whiz On The Team

At the Hilton Garden Inn, located in Gilroy, California, Whiz has become a valuable member of the cleaning team. Since adding Whiz, guest cleanliness scores jumped to 90% in just a few months. The hotel credits this to Whiz by allowing the cleaning teams more time to focus on finer cleaning details that guests notice.

“The team couldn’t be happier with Whiz. The results have far exceeded our expectations. It really allows us more time to take care of the small details...” David McLoughlin, general manager, Hilton Garden Inn Gilroy.

Download The Case Study Here

Cleaning Cart Whiz

Resources to enable more efficient and effective hotel operations:

Podcast: How Denver Tech is Revolutionizing Hospitality

Join industry experts from Denver Tech Center, Softbank Robotics & LODGING magazine as they discuss why more hotels are adopting integrated, robotic technology.

Listen Now

Blog: 3 Strategies to Elevate Hospitality Service

Keeping up with the competition requires new, more efficient ways of doing business. Learn how to revamp your hotel operations without sacrificing the guest experience.

Read Article

Blog: Top Hospitality Technology Trends for Hotel Managers

The right technology investments allow hotels to collect better data and drive operational decisions to optimize resources and productivity.

Read Article

Frequently Asked Questions

How can I optimize my housekeeping cleaning operations?

Optimizing your hotel’s cleaning operations begins with developing a well-defined and iterable cleaning regimen, creating comprehensive training programs for housekeeping staff, and investing in high-quality cleaning equipment, such as a service robotics solution. To effectively adopt and seamlessly integrate robots into your existing operations, identify tasks that your service robots can perform with little or no human supervision, which will free up your human staff for other high-value responsibilities.

How can I improve cleaning productivity for my hotel?

Many hotels have turned to new technology innovations to bridge their operational gaps, mitigate staffing challenges, and better allocate their cleaning resources. Investments like robotic vacuums and floor scrubbers help automate and elevate cleaning performance and consistency. Data-informed reporting offers verifiable proof of service and gives you the insights you need to satisfy SOPs with a higher degree of accuracy.

How can I meet and optimize SOPs with limited hotel cleaning resources?

To achieve and improve upon your organization’s cleaning SOPs, hotels with limited cleaning resources should first optimize their resource allocation, focusing on high-impact tasks in highly trafficked spaces that will yield the greatest return on guest experience for time spent cleaning. Utilizing cost-effective and innovative solutions, such as service robotics, can augment your existing housekeeping team’s efforts and yield cleaning results that are compliant with operating procedures.

How can I control the cost of cleaning operations?

Compared to the variable and rising costs of housekeeping labor, the fixed-rate cost of robotic solutions helps hotel operations and management teams better oversee, forecast, and control their cleaning expenses and stay within their available budgets.

How can I more accurately anticipate essential cleaning services?

To improve cleaning planning and forecasting accuracy, utilize historical data on occupancy rates, guest satisfaction, and cleaning data. Data-powered solutions, such as service robotics, provide sharper insights into cleaning performance over time, which helps you stay dynamic in your day-to-day operations and better anticipate future resourcing needs.

Ready to automate and optimize your operations?

Your success is our success!

Schedule a call with our team of experts and explore how our proven, industry-leading robotics adoption program and associated solutions can help your organization.