Fleet management of heterogeneous autonomous solutions

SoftBank Robotics Connect is an online platform which provides a streamlined, automated approach to managing heterogeneous fleets of autonomous solutions, enabling operations transparency and increased productivity.

 

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Greater flexibility and choice of solution for the operation

SoftBank Robotics Connect manages each commercial robot in your fleet, regardless of the manufacturer, the size of the fleet or the location of the robot, anywhere in the world.

The platform captures the coverage and runtime data of each autonomous solution, integrating the fleet to provide greater management control and flexibility of choice in selecting the right autonomous solution for the most appropriate task.

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Actionable, data analytics-based insights for best run operations

"SoftBank Robotics Connect is an online platform which provides a streamlined, automated approach to managing heterogeneous fleets of autonomous solutions, enabling operations transparency and increased productivity.".

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Performance reports deliver proof of task completion and program value

SoftBank Robotics Connect captures proof of task completion for the autonomous solutions against key performance indicators (KPIs). This allows customers to continuously improve the productivity of robot fleets, showcasing the program value.

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See the SoftBank Robotics Connect difference for Commercial Cleaning:

The SoftBank Robotics Connect platform portal is equipped with all the tools needed to capture key insights, track performance goals against KPIs and transparently manage operations.

This means innovative Building Service Contractors (BSC) and property service management teams have full visibility into their operations and have greater choice and flexibility in how they optimize their commercial service operations. Service operations teams that have a variety of locations to clean and cover thousands of square feet to millions, can now select the right robots for the right jobs and manage performance from a single hub across the service operation. This approach simplifies the delivery of performance reports and enables more effective productivity, setting a new cross-industry standard for continuous improvement of the service operation.

Solution highlights:

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FLEET MANAGEMENT

The SoftBank Robotics Connect platform portal gives team members the ability to track the productivity of a heterogenous robotic fleet, from hundreds of robots, down to a single robot, anywhere in the world. This data can be used to increase fleet efficiency by recognizing trends and proactively resolving problems, or to showcase the overall productivity and value of a robotics program.

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PORTFOLIO MANAGEMENT

Large enterprise programs can easily scale across hundreds of locations with clear health metrics that establish management by exception reporting. This allows hot spots to be identified in the portfolio while also highlighting where outstanding performance is occurring. In addition, this supports a gamification strategy that drives excitement and momentum in productivity achievement.

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INTELLIGENT ALERTS

Team leads receive SMS texts on their mobile devices that alert them of robot activity, including the start and completion of cleaning routes, as well as notifications from specific robots that prevent cleaning delays.

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Universal Data Platform

SoftBank Robotics Connect gathers your data in one easily accessible platform for improved management of your robot fleet’s performance. The platform’s portal dashboard and reporting features track performance against business goals and KPIs and provide actionable insights to help operations leaders get the most from their robotic investments.

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Standardized REPORTS

SoftBank Robotics Connect’s combination of data analytics, machine learning, and an intuitive user experience supports users in better managing their service operations and achieving the business case for automation.

See What Our Customers Are Saying

"Just like how people smile and seem reassured to see Whiz continuously cleaning their hotel or office, the data reporting allows me to alleviate my customers' concerns about the health impacts of one of the biggest air filters in their space - carpet."

Executive Vice President, Commercial Cleaning Services Company

"I love it! I love the reporting...we can turn around and have a report and say, yes, this is exactly how much and how often we get investment back."

Director, Senior Living Community

"The quality is second to none. My client was happy with transparency. You know exactly what Whiz is doing and you know at the end of the day, it's paying for itself fairly quickly."

General Manager, Facility Services Company

Frequently Asked Questions

1. How can I optimize my cleaning operations?

On its own, automation offers near-limitless potential to optimize your current team’s performance. By utilizing data and analytics to monitor this performance over time, you’ll be even better equipped to make strategic decisions that will fully utilize both your existing staff and the autonomous robots.

2. How can I improve my team’s cleaning productivity?

Access to actionable, accurate data can elevate already high-performing teams to an even higher level of performance. Using cleaning data in the SoftBank Robotics Connect platform, operations leaders are able to compare current performance to pre-determined business goals and KPIs, measure ROI and TCO, and have proof of service completion. Over time, cleaning data may also illuminate opportunities for operational improvement that would have otherwise gone unnoticed.

3. How can I meet and optimize SOPs with limited staff and resources?

Incomplete execution of SOPs is a common symptom for teams that are short on staff or tight on budget. Pairing cleaning service robotics with an intelligent reporting platform means that you can automate tasks that typically require substantial time and human effort to complete. You can also gain a complete picture of your current performance (and therefore places where you can push the automation needle even further).

4. How can I better control the cost of cleaning operations?

Our entire portfolio of autonomous solutions comes at a guaranteed price for a fixed period of time, which can help you mitigate more variable expenses, such as increasing cleaning staff wages.

5. How can I efficiently manage the success of 100 or more properties that are using automation?

SoftBank Robotics Connect provides a hierarchal scheme that allows a view of individual locations. In addition, other hierarchies can be layered in for regional management as an example. Health scores and KPIs can be utilized to identify where properties need more support. This type of portfolio transparency can be used to encourage competition amongst the properties and regions for higher productivity outcomes.

Ready to explore cleaning automation?

Schedule a call with our team of automation experts to explore what SoftBank Robotics Connect can do for your organization.